Shipping Policy

Last Updated: September 2026

At Aktiv Rugs, we are committed to delivering our curated collections directly to your doorstep safely, efficiently, and transparently. Please review our shipping practices, delivery estimates, and carrier logistics below.

1. Free Standard Curbside Shipping

• Complimentary Shipping: We offer Free Curbside Ground Delivery on all area rug orders shipping within the contiguous 48 United States.

• Service Area: We currently ship exclusively to the 48 contiguous United States. We do not deliver to Alaska, Hawaii, U.S. Territories, APO/FPO/DPO military addresses, or P.O. Boxes due to carrier freight size restrictions.

2. Order Processing & Dispatch Timelines

Because our rugs are handled across specialized fulfillment centers to ensure strict quality inspections and protective packaging, warehouse dispatch times vary by piece:

• Daily Order Cutoff Time: 5:00 PM (EST), Monday through Friday. Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.

• Dispatch Window: Individual pieces depart our fulfillment centers within 1 to 4 business days, depending on the specific collection (exact dispatch estimates are clearly displayed on each individual product page).

• Protective Packaging: All area rugs are tightly rolled and sealed in heavy-gauge, tear-resistant, weatherproof poly-sheeting to ensure protection against moisture and transit abrasion.

3. Transit Times & Carrier Tracking

Once your order departs the warehouse, transit typically takes 3 to 5 business days via standard ground delivery:

• Real-Time Tracking: As soon as your shipment generates a carrier Bill of Lading or tracking number, you will receive an automated dispatch email containing your live tracking link. Please allow 24–48 hours for carrier systems to update scan checkpoints.

4. Delivery Method & Inspection (Curbside Delivery)

• Curbside Placement: Standard deliveries are conducted as contact-free Curbside / Front-Door Delivery. The delivery carrier will place the rolled rug at the nearest accessible, sheltered outdoor area on your property (such as your front porch, carport, driveway, or garage threshold). Carriers do not provide inside delivery, unpacking, stair-climbing, or room placement.

• Large Room Anchors (8x10, 9x12, 10x14): Large rugs are substantial in weight (often 40–80+ lbs). We recommend having assistance available to help carry larger rolls into your home.

• Transit Damage: In the rare event that your rug arrives with visible tears or punctures to the outer protective wrapping, please document it immediately. Take clear photos of the packaging before unrolling, note the damage on any carrier receipt (if signature was requested), and contact our support team at info@aktivrugs.comwithin 48 hours so we can coordinate a replacement.

5. Address Changes & Order Cancellations

• Address Adjustments: Because orders are queued rapidly for logistics dispatch, shipping address corrections can only be made within 2 hours of order placement. Contact info@aktivrugs.com immediately with your order number.

• Rerouting in Transit: Once an item has dispatched and is in carrier possession, route alterations are not guaranteed and may incur carrier rerouting or intercept fees billed to the customer.

6. Undeliverable & Refused Packages

If a package is deemed undeliverable due to an incorrect address entered at checkout or is refused without prior written authorization, the return will be processed under our standard return guidelines and may be subject to round-trip return freight deductions. Please see our Refund & Return Policy for full details on RMA requests and transit claims.

Contact Us

If you have questions regarding transit tracking or specific delivery accommodations, please contact our logistics team:

• Email: info@aktivrugs.com

• Hours: Monday – Friday, 9:00 AM – 5:00 PM EST