Shipping policy

SHIPPING POLICY

Last Updated: September 2026

Aktiv Rugs provides free standard shipping on eligible rug orders within the contiguous United States. Please review our shipping areas, processing times, delivery estimates, and tracking information below.

1. FREE STANDARD SHIPPING

Shipping Cost:
We offer free standard ground shipping on all area rug orders within the contiguous 48 United States.

Service Area:
We currently ship to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or P.O. Boxes.

2. ORDER PROCESSING

Order Cutoff:
Orders received after 5:00 PM ET Monday through Friday, or on weekends or holidays, begin processing on the next business day.

Processing Time:
Orders typically process and ship within 1–4 business days. Processing times may vary by product and availability.

Once an order has shipped, customers receive a shipping confirmation email with available carrier tracking information.

3. ESTIMATED DELIVERY TIME

After shipment, standard ground transit typically takes 3–5 business days.

Processing: 1–4 business days
Estimated Transit: 3–5 business days
Estimated Total Delivery Time: 4–9 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

4. DELIVERY

Rugs are generally delivered by standard parcel or freight carriers depending on package dimensions and weight.

Larger rugs may be heavy or bulky. Customers should arrange assistance if necessary to move larger packages after delivery.

If your order arrives with visible shipping damage, photograph the package and product and contact info@aktivrugs.com within 48 hours so we can assist with the claim or resolution.

5. ADDRESS CHANGES

Customers who need to correct a shipping address should contact info@aktivrugs.com as soon as possible after placing an order.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped. Carrier rerouting or address-correction fees, when applicable, may be the customer's responsibility.

6. UNDELIVERABLE OR REFUSED SHIPMENTS

Orders returned because of an incorrect or incomplete shipping address, unsuccessful delivery, or unauthorized refusal may be subject to applicable return shipping costs in accordance with our Refund & Return Policy.

CONTACT US

For questions about an order or delivery:

Aktiv Rugs
Operated by Aktiv Sense LLC

Business Address:
1801 NE 123rd St, Suite 300
North Miami, FL 33181

Email: info@aktivrugs.com
Phone: (786) 228-6801
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET