Privacy policy

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Privacy Policy

Last Updated: September 13, 2026

At Aktiv Rugs ("we," "us," or "our"), accessible via our website (the "Site"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our Site, make a purchase, or interact with our services.

By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your household ("Personal Information").

Information You Provide Directly to Us:

  • Order & Billing Details: Full name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment card details (credit/debit card numbers, expiration dates, security codes). All payments are processed securely through certified, PCI-DSS-compliant third-party payment gateways (such as Shopify Payments). We do not store or retain raw credit card numbers on our servers.

  • Customer Support Communications: Details provided when contacting customer care, inquiring about orders, initiating returns, or submitting feedback.

Information Collected Automatically:

  • Device & Technical Data: IP address, browser type and version, time zone setting, operating system, and hardware model.

  • Browsing & Interaction Data: Referring URL, pages viewed on our Site, time spent per page, click patterns, search queries entered, and abandoned shopping carts.

  • Cookies & Tracking Technologies: We utilize cookies, pixel tags, web beacons, and local storage to preserve cart sessions, remember user preferences, and analyze site performance.

2. How We Use Your Information

We use the information we collect for specific commercial and operational purposes, including:

  • Order Fulfillment: Processing transactions, arranging carrier shipment, issuing tracking updates, and managing returns or exchanges.

  • Customer Communication: Responding to inquiries, sending transactional notices (order confirmations, shipping alerts), and providing care guidelines.

  • Fraud Prevention & Security: Screening transactions for unauthorized activity, managing risk, and maintaining the security of our store.

  • Store Optimization & Analytics: Assessing customer engagement to improve site architecture, refine product collections, and troubleshoot technical errors.

  • Targeted Marketing & Advertising: Delivering relevant product recommendations, personalized promotional content, and advertisements across search and social channels (e.g., Google Ads, Meta Ads) based on your explicit preferences and browsing behavior.

3. How We Share & Disclose Information

Aktiv Rugs does not sell your personal data for direct monetary compensation. We disclose information only to authorized third parties essential to our operations:

  • Service Providers & Fulfillment Partners: Third-party logistics networks, domestic ground carriers, warehouse fulfillment facilities, and IT hosting providers necessary to package and deliver your rug orders.

  • Payment Processors: PCI-compliant financial processors to authorize and complete transactions securely.

  • Marketing & Analytics Partners: Services such as Google Analytics, Google Merchant Center, and advertising networks to evaluate website traffic and manage ad campaigns. These providers collect pseudonymous data governed by their respective privacy disclosures.

  • Legal & Regulatory Compliance: When required by applicable law, governmental regulation, court order, subpoena, or to protect the rights, property, and safety of Aktiv Rugs, our users, or the public.

4. Cookies and Tracking Technologies

We use necessary, functional, and performance cookies to maintain essential e-commerce functions (such as cart persistence across browser tabs).

  • Managing Cookies: Most web browsers accept cookies automatically, but you can alter your browser settings to refuse or delete cookies. Note that disabling cookies may impair core checkout functionality and page performance.

  • Do Not Track: We do not alter our data collection practices upon encountering "Do Not Track" signals from web browsers due to lack of standard industry consensus.

5. Data Security & Retention

We implement industry-standard organizational and technical safeguards—including Secure Sockets Layer (SSL) 256-bit encryption—to protect your Personal Information from unauthorized access, loss, alteration, or misuse.

We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered, including order fulfillment, legal dispute resolution, tax accounting, and auditing requirements.

6. Your Rights and Choices

Depending on your jurisdiction (including California and other U.S. states with active comprehensive privacy laws), you may have the following statutory rights regarding your personal information:

  • Right to Know / Access: Request details regarding the categories and specific pieces of Personal Information we have collected about you over the past 12 months.

  • Right to Correction: Request the correction of inaccurate or outdated personal data.

  • Right to Deletion: Request the permanent deletion of your Personal Information, subject to legal record-keeping exemptions (e.g., completed financial transactions).

  • Right to Opt-Out: Opt out of the processing of personal data for targeted advertising or cross-context behavioral tracking.

  • Non-Discrimination: We will never deny services, charge differing prices, or alter service quality if you choose to exercise your legal privacy rights.

To submit a privacy rights request, email us directly with the subject line "Privacy Rights Request" at the contact address listed below.

7. Third-Party Links

Our Site may contain links to third-party websites or services (e.g., freight tracking portals). We are not responsible for the privacy practices, content, or data collection policies of external websites. We encourage you to review their policies directly.

8. Children’s Privacy

Our Site and services are intended exclusively for general commercial audiences and adults of legal purchasing age. We do not knowingly collect or solicit personal data from children under the age of 16. If we become aware that a minor has provided us with personal information, we will delete it promptly.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational procedures, fulfillment protocols, or applicable regulatory mandates. The updated version will be published on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy or your personal information, contact us:

  • Store Name: Aktiv Rugs

  • Email: info@aktivrugs.com 

  • Mailing Address: 1801 NE 123rd ST, Suite 300, North Miami, FL, 33181