FAQ

FREQUENTLY ASKED QUESTIONS

Welcome to the Aktiv Rugs Help Center. Here you'll find answers to common questions about product care, sizing, shipping, delivery, and returns.

PRODUCT CARE & MATERIALS

How should I care for my rug?

Care requirements vary depending on the rug's materials and construction. Always review the product-specific care information provided on the applicable product page or product label before cleaning.

For routine maintenance, regular vacuuming and prompt attention to spills can help maintain your rug's appearance. Follow any manufacturer-provided cleaning instructions for your specific rug.

Are all Aktiv Rugs machine washable?

No. Washability varies by product.

If a rug is identified as machine washable on its product page, follow the care instructions provided for that specific product. Larger washable rugs may require a high-capacity or commercial washing machine depending on their size, weight, and construction.

Do not machine wash a rug unless its product information specifically identifies it as machine washable.

Can I vacuum my rug?

Most rugs can be vacuumed as part of routine care, but recommended vacuum settings may vary by construction.

Review the care information for your specific rug. When appropriate, using a suction-only setting or avoiding aggressive beater-bar action can help reduce unnecessary wear.

Do I need a rug pad?

This depends on the construction of the rug, the flooring surface, and your preferences.

Some rugs may include non-slip or specialized backing, while others may benefit from a separate rug pad for additional cushioning, stability, or floor protection. Refer to the applicable product description for product-specific information.

Are Aktiv Rugs suitable for homes with pets and children?

Suitability varies by product, material, construction, and household use.

Features such as stain resistance, pile height, washability, and backing vary across our catalog. Review the individual product page when selecting a rug for a particular room or household need.

Do the colors look exactly like the product photos?

We make reasonable efforts to display product images and colors accurately. However, colors may appear differently depending on screen settings, device displays, lighting conditions, surrounding décor, and other environmental factors.

SHIPPING, DELIVERY & FULFILLMENT

How much does shipping cost?

We offer free standard shipping on area rug orders delivered within the contiguous United States.

Please review our Shipping Policy for complete shipping eligibility and delivery information.

How long does delivery take?

Order Processing:
Orders generally require 1–4 business days for processing before shipment.

Transit Time:
Standard shipping generally takes an additional 3–5 business days after processing.

The estimated total timeframe is generally 4–9 business days.

Orders placed after 5:00 PM ET, on weekends, or on holidays begin processing on the next business day.

Delivery estimates may vary depending on product availability, destination, carrier conditions, and other circumstances described in our Shipping Policy.

Will I receive tracking information?

Yes. When tracking information is available, it will be provided after your order ships so you can follow the shipment's progress.

How will my rug arrive?

Packaging and shipping methods vary depending on the rug's size, dimensions, weight, manufacturer, fulfillment location, and carrier requirements.

Rugs may be shipped using parcel or freight services depending on the product. Please inspect your shipment upon delivery and contact us if there is a problem.

What should I do if my rug has temporary folds or creases after delivery?

Some rugs may develop temporary folds, curling, or creases during packaging and transportation. These often relax after the rug has been unpacked and allowed to lie flat.

Always follow any product-specific or manufacturer-provided care instructions. If you have concerns about the condition of your rug after delivery, contact us before attempting treatments that could damage the product.

RETURNS & REFUNDS

What is your return policy?

Eligible products may be returned within 30 days of delivery.

Products must be new, unused, and in their original condition and packaging to qualify for a standard return. Additional conditions and exclusions apply.

Please review our Return and Refund Policy for complete details.

How do I initiate a return?

If the return is eligible, we will provide return instructions. Do not send merchandise to our business address unless instructed to do so.

For standard non-defective returns, customers are responsible for applicable return shipping costs. Additional conditions, including any applicable restocking fee, are described in our Return and Refund Policy.

What if my rug arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery at info@aktivrugs.com and include your order number and photographs showing the issue when applicable.

For eligible damaged, defective, or incorrect items, Aktiv Rugs will cover applicable return shipping costs and provide an appropriate resolution in accordance with our Return and Refund Policy.

CONTACT US

Aktiv Rugs
Operated by Aktiv Sense LLC

1801 NE 123rd St, Suite 300
North Miami, FL 33181
United States

Email: info@aktivrugs.com
Phone: (786) 228-6801

Customer Support:
Monday–Friday
9:00 AM–5:00 PM ET